Refund Policy

This Refund Policy explains when and how refunds or reversals may be issued for payments made on Jeeto Win (“we,” “our,” “us”). Jeeto Win hosts skill-based esports tournaments and offers in-app purchases such as entries, subscriptions, and digital items (collectively, “Purchases”). Our platform awards Coins & Cash only (cash payouts). Please read this policy carefully before making any Purchase.

1) General Principles

• Jeeto Win provides digital services and tournament access; therefore, most Purchases are non-refundable once delivered/consumed.
• All refunds (where applicable) are reviewed case-by-case to maintain fairness and prevent abuse.
• If a refund is approved, it is typically returned to the original payment method or, in some cases, credited as in-app Coins/credits at our discretion.
• We may request proof of payment and reasonable verification to process your request.

2) Subscriptions (if offered)

Subscriptions unlock premium, ad-free, or convenience features. Because these are instant digital benefits, refunds are limited:

• Cooling-off window: You may request a full refund within 24 hours of the initial subscription purchase if you have not materially used the subscription benefits.
• Prorated or partial refunds after 24 hours are generally not available.
• Auto-renewals can be cancelled anytime from your account settings to prevent future charges. Already-charged periods remain non-refundable.

3) Tournament Entry Fees

• If a tournament is cancelled by Jeeto Win due to technical or administrative reasons, the entry fee will be automatically refunded or credited back (e.g., Coins/entry credit).
• If you withdraw your participation before brackets/rooms are published, you may request reversal of the entry fee. Once rooms are published or the event has started, the fee becomes non-refundable.
• No refunds are issued for no-shows, disqualifications due to rules violations/cheating, or poor connectivity on your device/network.

4) Coins, Digital Items & Top-ups

• Coins and other digital items are delivered instantly and are non-refundable once credited to your account.
• Promotional bonuses, free credits, referral rewards, and leaderboard prizes are not eligible for refunds or cash equivalents.
• Coins have cash value and can be redeemed for money.

5) Payment Errors & Duplicate Charges

If you believe you were charged incorrectly (duplicate charge, incorrect amount) or did not receive your Coins/subscription after a successful payment:

• Contact us at help@jeetowin.online within 72 hours of the transaction with the payment reference/UTR, date, and amount.
• Once verified, we will refund the duplicate/incorrect charge to the original payment method, or credit the missing item to your account.
• Timeframes for bank reversals may vary by provider (generally 5–10 business days).

6) Technical Disruptions

• In rare cases of platform-wide outages or technical faults that prevent a tournament from progressing, affected entries will be refunded or credited.
• Device-specific issues (low battery, crashes, poor internet, OS limitations) are outside our control and are not eligible for refunds.

7) Fraud, Abuse & Policy Violations

• We may deny refunds and/or suspend accounts involved in suspected fraud, chargebacks, abusive refund patterns, multi-account exploitation, or anti-cheat violations.
• Where applicable, we may cooperate with payment providers or authorities to resolve disputes.

8) How to Request a Refund

To request a review, email help@Jeeto Win.com with:

• Registered account email and in-app username.
• Payment reference/UTR, date/time, amount, and payment method (UPI/card/etc.).
• Clear description of the issue (e.g., cancelled tourney, duplicate charge).
• Relevant screenshots (bank success message, in-app receipts).

We typically acknowledge within 24–48 hours (Mon–Sat, IST) and aim to resolve promptly.

9) Resolution & Timelines

• Approved refunds are processed to the original method wherever possible; in some scenarios we may issue in-app credits/Coins when card/UPI reversal is not feasible.
• Bank settlement times vary (generally 5–10 business days). In-app credits reflect instantly once applied.

10) International Users

If you pay from outside India, currency conversion charges, international processing fees, or additional settlement delays may apply. Such third-party fees are non-refundable.

11) Changes to This Policy

We may update this Refund Policy to reflect changes in law, payment rules, or our Services. The latest version will always be available in-app or on our website. Continued use of Jeeto Win after an update constitutes acceptance of the revised policy.

12) Contact Us

For any refund-related questions or support, reach us at:

📧 help@jeetowin.online
📍 Jeeto Win, India

Last Updated: August 2025